COMPASS Overview

COMPASS is an advanced, comprehensive, and integrated Customer Care & Billing software solution that enables a broad range of businesses to support mission-critical operations and offer multiple products and services such as telephony, cable, Internet, electricity, gas, and water to residential and business customers.

COMPASS Modules

COMPASS's intuitive Windows-based user interface is organized by business function, for both user convenience and system security. The functions are grouped into the following seven modules:

 

Customer Service

Cyclical Operations

Marketing

Products & Rates

Technical Services

Organization/Administration

Configuration

 

COMPASS Benefits

COMPASS is a truly convergent Customer Care & Billing software product that is priced dramatically lower than its competition. COMPASS was designed from its inception to manage the business stream for telephony, cable, and Internet products and services within a fully integrated framework. COMPASS also easily manages the business stream for other usage- and/or subscription-based services, such electricity, gas, and water.

PluraSoft offers end-to-end implementation services through system integration partners and their own professional services staff as follows:

 

  • Feasibility Studies;

  • Functionality Gap Analysis;

  • Software Installation;

  • Systems Integration;

  • Project Management;

  • Knowledge Transfer & Training;

  • Software Maintenance;

  • Remote Server Monitoring.

 

Remote Server Monitoring

 

PluraSoft provides sound expertise in database management under mission critical production environments and is committed to providing world-class GemStone database monitoring software and services that are customized according to the needs of each COMPASS customer. PluraSoft can quickly install a complete monitoring solution and provide customized e-mail alerts for management and database administration (DBA) staff on a timely basis. These remote DBA services are provided for organizations that have limited DBA resources, yet have a continuous need for this expertise. Whether a customer requires weekly monitoring reports, database and application tuning, 24x7 support, or simply standard support access to our consulting staff, PluraSoft can provide the solution most suited to your needs. With PluraSoft's Premium Remote DBA Service, our weekly monitoring reports provide an analysis of performance statistics on a customer's database, as well as recommended actions to improve the overall database performance. PluraSoft's tuning efforts optimize the physical and logical structure of the databases and improve application performance.
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