COMPASS Overview

COMPASS is an advanced, comprehensive, and integrated Customer Care & Billing software solution that enables a broad range of businesses to support mission-critical operations and offer multiple products and services such as telephony, cable, Internet, electricity, gas, and water to residential and business customers.

COMPASS Modules

COMPASS's intuitive Windows-based user interface is organized by business function, for both user convenience and system security. The functions are grouped into the following seven modules:

 

Customer Service

Cyclical Operations

Marketing

Products & Rates

Technical Services

Organization/Administration

Configuration

 

COMPASS Benefits

COMPASS is a truly convergent Customer Care & Billing software product that is priced dramatically lower than its competition. COMPASS was designed from its inception to manage the business stream for telephony, cable, and Internet products and services within a fully integrated framework. COMPASS also easily manages the business stream for other usage- and/or subscription-based services, such electricity, gas, and water.

Configuration Module

 

This module is mainly intended for the system administrator. It is used to manage COMPASS users (profiles, roles, passwords, etc.), the print queue, and the control tables containing all the system values. It is also used to select default values for certain fields and to customize others (regional parameters, mandatory and optional field colors, field names, etc.).

 

This is the Configuration main window and one detailed window.

 

 

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