COMPASS Overview

COMPASS is an advanced, comprehensive, and integrated Customer Care & Billing software solution that enables a broad range of businesses to support mission-critical operations and offer multiple products and services such as telephony, cable, Internet, electricity, gas, and water to residential and business customers.

COMPASS Modules

COMPASS's intuitive Windows-based user interface is organized by business function, for both user convenience and system security. The functions are grouped into the following seven modules:

 

Customer Service

Cyclical Operations

Marketing

Products & Rates

Technical Services

Organization/Administration

Configuration

 

COMPASS Benefits

COMPASS is a truly convergent Customer Care & Billing software product that is priced dramatically lower than its competition. COMPASS was designed from its inception to manage the business stream for telephony, cable, and Internet products and services within a fully integrated framework. COMPASS also easily manages the business stream for other usage- and/or subscription-based services, such electricity, gas, and water.

COMPASS is an advanced, comprehensive, and integrated Customer Care & Billing software solution that enables a broad range of businesses to support mission-critical operations and offer multiple products and services such as telephony, cable, Internet, electricity, gas, and water to residential and business customers. COMPASS is comprised of a set of integrated business processes and functions as outlined below:

 

Customer Care

 

  • Ordering

  • Problem handling

  • Customer management

  • Customer account management

  • Sales and marketing

 

Workflow Management and Provisioning

 

  • Workflow management

  • Workforce management

  • Provisioning

 

Billing

 

  • Renewal

  • Billing

  • Invoicing

  • Accounting

 

Collection

 

  • Payment management

  • Adjustment management

  • Collection management

  • Batch transaction management

  • Financial institution management

 

Product and Service Management

 

  • Product and service definition

  • Service rate definition

  • Usage rate definition

  • Promotion definition

  • Tax definition

 

Infrastructure Management

 

  • Address definition

  • Address management through ordering

  • Sector definition

  • Inventory definition

  • Network definition

 

Rating

 

  • Data acquisition

  • Usage rating

  • Service rating

  • Posting

 

System Management

 

  • Security

  • Document management

  • System parameter management

  • System operation management

  • Graphical User Interface (GUI)

  • System interfaces

  • System reports
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