COMPASS is an advanced, comprehensive, and integrated Customer Care & Billing software solution that enables a broad range of businesses to support mission-critical operations and offer multiple products and services such as telephony, cable, Internet, electricity, gas, and water to residential and business customers.

COMPASS's intuitive Windows-based user interface is organized by business function, for both user convenience and system security. The functions are grouped into the following seven modules:

Customer Service

Cyclical Operations

Marketing

Products & Rates

Technical Services

Organization/Administration

Configuration

COMPASS is a truly convergent Customer Care & Billing software product that is priced dramatically lower than its competition. COMPASS was designed from its inception to manage the business stream for telephony, cable, and Internet products and services within a fully integrated framework. COMPASS also easily manages the business stream for other usage- and/or subscription-based services, such electricity, gas, and water.

COMPASS is a truly convergent Customer Care & Billing software product that is priced dramatically lower than its competition. COMPASS was designed from its inception to manage the business stream for telephony, cable, and Internet products and services within a fully integrated framework. COMPASS also easily manages the business stream for other usage- and/or subscription-based services, such electricity, gas, and water.

Its main advantages are based on two key principles:

1. A customer-centric approach that enables you to build your business around your customers’ needs. COMPASS positions the customer at its core – all its processes and data are built around the customer – and brings a multitude of functions, products, and services under one system. All customer management tasks (taking an order, modifying an invoice, moving a customer, modifying a contact, etc.) are performed in the same module, regardless of the type of service (cable, Internet, or telephony). In a multi-service organization, a single customer information repository is essential in order to attain maximum efficiency and keep costs down. In COMPASS, a single customer file contains all the relevant customer data (services, billing, collection, communication, etc.).

2. A convergent approach that covers three dimensions: business process convergence, industry convergence, and market convergence. Through COMPASS, these elements are united to provide a seamless solution of multiple products and services to your customers. You will no longer need to use multiple systems, since all your operations (customer care, billing, provisioning, etc.) for all your services can be handled by COMPASS, a single convergent system.

Key benefits are summarized as follows:

• COMPASS is a powerful tool that allows you to quickly and easily introduce new or change existing products, services, rates, bundles, discounts, and promotions.

• COMPASS facilitates cross-selling and up-selling by Customer Service Representatives (CSRs) at the best possible time – while the customer is on the phone – and as a result, with more products and services, increase customer retention and reduce churn.

• COMPASS improves customer satisfaction by enabling CSRs, through a one-stop servicing and shopping application, to rapidly access customer information and resolve a maximum number of situations over the phone.

• COMPASS minimizes the capital expenditures and operating costs associated to installing and managing multiple systems by pre-integrating end-to-end feature sets, by enabling flexible multiple service offerings for both residential and business customers through account hierarchy and product catalog management, and by supporting international localization, multilingualism, and multi-currency.

• COMPASS can be tailored to your specific business requirements and evolve as these requirements change due to its exhaustive table-driven, configurable parameters and open, scalable technical architecture.

For most businesses, particularly in the telecommunications industry, flexibility and speed to market are essential to maintaining a competitive edge. COMPASS is a vital tool in staying ahead of the competition.