COMPASS positions the customer at its core – all its processes and data are built around the customer – and brings a multitude of functions, products, and services under one system. All customer management tasks (taking an order, modifying an invoice, moving a customer, modifying a contact, etc.) are performed in the same module, regardless of the type of service (cable, Internet, or telephony).

In a multi-service organization, a single customer information repository is essential in order to attain maximum efficiency and keep costs down. In COMPASS, a single customer file contains all the relevant customer data (services, billing, collection, communication, etc.).

COMPASS’s flexible customer-centric architecture enables you to increase the lifetime value of each of your customers through a cost-effective, one-to-one marketing approach. With all your business functions, products, and services centralized in one system with the customer at its core, you have a valuable repository of information that you can use to target products and services to the right customers at the right time.