COMPASS Overview

COMPASS is an advanced, comprehensive, and integrated Customer Care & Billing software solution that enables a broad range of businesses to support mission-critical operations and offer multiple products and services such as telephony, cable, Internet, electricity, gas, and water to residential and business customers.

COMPASS Modules

COMPASS's intuitive Windows-based user interface is organized by business function, for both user convenience and system security. The functions are grouped into the following seven modules:

 

Customer Service

Cyclical Operations

Marketing

Products & Rates

Technical Services

Organization/Administration

Configuration

 

COMPASS Benefits

COMPASS is a truly convergent Customer Care & Billing software product that is priced dramatically lower than its competition. COMPASS was designed from its inception to manage the business stream for telephony, cable, and Internet products and services within a fully integrated framework. COMPASS also easily manages the business stream for other usage- and/or subscription-based services, such electricity, gas, and water.

In COMPASS, “convergence” represents the ability to manage and offer a multitude of products and services (cable, telephony, Internet) to different types of customers (for example, residential and business) within one integrated system (including customer care, billing, provisioning, etc.), thereby avoiding unnecessary repetition of numerous data entry processes.

 

COMPASS’s convergence covers three dimensions:

 

1.  Business process convergence

 

  • Customer Care

  • Workflow Management and Provisioning

  • Billing

  • Collection

  • Product and Service Management

  • Infrastructure Management

  • Rating

 

2.  Industry convergence

 

  • Cable

  • Telephony

  • Internet

 

3.  Market convergence

 

  • Residential

  • Business

  • Multiple Dwelling Units (MDUs)

  • Wholesale
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